Refund policy

Last updated: October 27, 2026

At ROMADA, we want you to choose the right charging and power equipment. This policy explains our voluntary 30-day return offer and how to request help.

30-day returns

You may request a return within 30 days after receiving your order. For a change-of-mind return, the item must be unused, in its original packaging and accompanied by a receipt or other proof of purchase.

How to request a return

Email support@romadaev.com within 30 days of delivery with your order number, the item and the reason for your return.
We will provide return instructions, the applicable return address and the return shipping deadline.
Follow those instructions and retain your shipping receipt and tracking details.

Please contact us before sending an item back. Our registered business address is not necessarily the return warehouse.

Return shipping and original delivery charges

Customers pay return shipping for change-of-mind returns. Original shipping charges are non-refundable under our voluntary return offer, except where the product was defective or damaged on arrival, or where applicable law requires otherwise.

Damaged, defective or incorrect items

If your item arrives damaged, defective or incorrect, email support@romadaev.com with your order number and details of the issue. Photos can help us assess the problem. We will provide instructions and, where appropriate, arrange a replacement with the same item. The exclusions for used or damaged products do not remove your rights regarding an item supplied faulty or damaged.

Items excluded from voluntary returns

Personalized or customized items, used items and items damaged after delivery are excluded from our voluntary change-of-mind return offer. These exclusions do not limit any mandatory rights you have for faulty, misdescribed or otherwise non-conforming goods.

Refunds

Once we receive and inspect the returned item, we will email you the outcome. Approved refunds will be issued to the original payment method within 7 business days after approval. Your bank or card provider may need additional time to post the refund.

Mandatory consumer rights

This voluntary policy does not restrict any mandatory cancellation, refund, repair, replacement or consumer guarantee rights under the law that applies to your purchase. Where those rights require different conditions or deadlines, they take precedence.

For eligible distance purchases by EU consumers, statutory withdrawal rights generally allow notice of withdrawal within 14 days after delivery and a further 14 days to send the goods back, subject to statutory exceptions. Original standard delivery costs and refunds are handled as required by applicable law. Handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may affect the refund where permitted by law.